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FAQs

FAQs

1. I’ve registered what now?

After registering, you should receive an automatic confirmation e-mail. Approximately 10 days before the registered event, you will receive final reminder email of instructions. In the mean-time, keep an eye on our Facebook and Twitter pages for any updates. Good luck with the training!

2. Can someone else register for me?

Yes.  Anyone can register on your part, as long as all the acquired details are correct.

3. When will I receive my race number?

You will be asked to collect your race number from the event expo and registration unless stated otherwise. 

4. How can I check entry or amend my details?

Upon entering, you will receive a confirmation email including a personal ‘login’ detail. Use this to enter your account to check or amend any details. Alternatively, if you have lost your details, or deleted your email, please contact us at info@alwaysaimhighevents.com

5. How will I know my finishing time?

During and straight after the event, you will be able to check your time via the live tracker on the official event website.

Alternatively, all official results will be available on the website after the event.

6. Can I/How do I withdraw from the event?

Yes you can withdraw from the event, and you don’t have to inform us about it.

7. If I withdraw, can I get a refund?

Yes, in some cases you can apply for a refund. Please see our Refund policy for further details.

8. Can I transfer my entry from one event to another?

Yes, in some cases you can transfer. Please see our Refunds and Transfers policy page for further details.

9. My friend/family member is unable to run but has an entry; can I run under their entry? Can I sell my entry on to someone else too?

Yes you can transfer your entry free of charge or sell it on. Please note that you must amend details to the new ones; own name, date of birth, emergency contact details etc before being able to participate in the event. To do this, you will need to use your login details received in your confirmation email (please see point 4 above to see how to do this). Please do not run under another persons name.

10. When will I receive informartion on final instructions, what kit I require to participate etc. for an event I've entered?

You will receive a final instructions email approximately 10 days before race day. The email will give you all the information you require i.e. where registration is, safety instructions, clothing requirements etc.

11. For the triathlons and cycle events, can I use a mountain bike?

Yes you can.

12. For the triathlons, do I have to wear a wetsuit?

Yes, you are asked to wear a wetsuit unless we advice otherwise. 

13. How can I enter?

By clicking the ‘register now’ button on the events website you will be able to enter yourself to our event.

14. I haven’t received an e-mail confirming my entry; what do I do?

Firstly, check your junk mail for the confirmation e-mail. If you still haven’t found it, e-mail info@alwaysaimhighevents.com

15. Is it too late to enter for this year’s race?

Check the individual events website and click on the ‘register now’ button. This will show you if there are any spaces left for you to enter.

16. Where can I park?

See details for each event on individual websites.

17. I want to watch the race - what advice can you give me on where to watch it?

See details for each event on individual websites.

18. In the triathlons, can we enter as a team?

Yes you can. You will be able to participate in a team race with 3 people, one for each stage (a swimmer, cyclist and a runner), or alternatively you can compete in the team’s event with 2 people, with one person doing two of the three stages.

19. Can I raise money for charity?

Yes, you can raise money for charities.

20. Can I change the distance that I’m running/cycling?

Yes, please e-mail info@alwaysaimhighevents.com