Where can I find the Terms and Conditions?
I am no longer able to take part. What are my options?
If you are no longer able to take part in an event we have two transfer options; transfer to another competitor, or transfer to another event. Transfers must happen at least ONE calendar month prior to the event. Please see our full Terms and Conditions for further details.
Can I change my team members?
Yes. Follow the instructions in your confirmation email to login in to Etchrock and change the details of your team members.
Is there a minimum age to take part in this event?
You must be 15 years old to take part in this race.
Do you have a waiting list?
When an event sells out there will be an option to join a waiting list. Once a space becomes available you will be emailed, you will then have 24 hours to purchase the space before this is offered to the next person on the list.
Do you offer charity places?
We work very closely with a number of charities to support their fundraising. If you are a charitable organisation, please contact us for further information.
If you are an individual looking to take part in a charity place, please contact us for a list of our current charity partners offering places.
I have a disability can I still participate?
We are keen to make our events as accessible and inclusive as possible, however, due to the location of some of our events and the course terrain there may be limitations. Please contact us at firstname.lastname@example.org to discuss your requirements and how we could support you.
What is BTF day membership and why is it required?
The British Triathlon day licence is a licence for racing and covers your public liability insurance for the day. If you are not an affiliated member of British Triathlon or your home country’s federation you need a day membership to comply with British Triathlon Competition Rules. This costs £6 and is paid for at the point of booking.
It’s valid on the day of your competition and cannot be transferred. If you are an affiliated member of the British Triathlon or your home country’s federation please present your membership ID to our team at registration. If you are unable to provide proof of membership you will be charged £6 for day membership.
When will I receive my Final Instructions?
Your Final Instructions will be sent out to you at least 10 days before the event. These instructions include all the detailed information you will need about the event and your specific race including confirmed timings.
When/how will I receive my race pack?
Race packs will be picked up from registration at the event village prior to the race start. Registration times are published on your race page.
What is in my race pack?
- Timing chip – must be secured to your ankle with the Velcro strap provided and returned to the organisers at the finish line. There is a £55 charge for lost or non-returned timing chips.
- Race number bib – Worn on the back for the bike section and on the front for run section. A triathlon race belt helps swap your bib quickly from back to front and are available for purchase at the Always Aim High Store. Teams and Savage Competitors are provided with 2 bibs.
- Bike Flag – Peel the backing and secure to your bike seat post.
- Transition security wristband – Must be worn at all times to access transition before, during and after the race.
What time will I start my swim?
You'll be able to find out the swim time you have been allocated via the live tracker approximately 10 days before the event. Swim times are determined on your estimated swim time at booking.
What are the race rules?
Our events are run under British Triathlon Race Rules.
Do you have cut off times?
You have 2 hours and 30 minutes to complete your Duathlon.
Do you provide nutrition?
Yes. Water, energy drinks and gels are available at drink stations. Please see online route maps for approximate feed station locations. The most up to date information will be detailed in your final instructions.
Can I use headphones?
The use of headphones is not allowed at our triathlon and duathlon events in line with British Triathlon Race Rules. This includes bone conducting headphones. Participants seen using headphones will be disqualified.
What can I take in to transition?
Competitors should only bring equipment into transition that will be used for the competition. A small soft-sided bag such as a rucksack may be used and remain in transition, though it must not impede the progress of another competitor. Full details are in the British Triathlon Race Rules.
Are there any restrictions on the type of bike I can use?
E-bikes or any other power assisted bikes are not allowed. All other bikes, including mountain bikes are permitted. You don't have to have an expensive bike to take part!
Do you hire bikes?
Always Aim High Events do not hire out bikes.
Where can I park?
Parking information is included in your Final Instructions which will be emailed to you at least 10 days prior to event. Please be considerate to the local residents when parking and use pay and display carparks where possible.
Is there any live tracking?
Live tracking is provided by our timing partners TDL. To access the live tracker, download the app or access their website using the link that will be in your final instructions.
What can my family do?
Our event village is family friendly and all our events are held in locations with lots on offer for families. We pride ourselves on creating a great atmosphere for spectators who can track the person they are supporting using an app so they don't miss them at key points.
Where can I find my event photographs?
If you purchased a photograph package you should have received an email with a reference number and information on how to find and download your images. Photos taken on the day and available for purchase can be viewed at Sports Pictures Cymru.
Can I fundraise for charity?
We have a number of charities that we support as a company, but you are welcome to take part and raise money for a charity that is close to your heart.
Any bucket collections at our events must be authorised by the local authority where the event is taking place. It is the responsibility of the fundraiser to contact the local authority, put in an application and gain authorisation. We are unable to do this on your behalf.
I have a question that isn’t answered in the FAQs, how can I contact you?
Please email us at email@example.com , alternatively you can call us on 01248 723 553