Where can I find the Terms and Conditions?
I am no longer able to take part. What are my options?
If you are no longer able to take part in an event we have two transfer options; transfer to another competitor, or transfer to another event. Transfers must happen at least ONE calendar month prior to the event. Please see our full Terms and Conditions for further details.
Is there a minimum age to take part in this event?
The minimum age may vary for each race distance due to the National Governing Body guidelines. Please select the distance from the event page to find specific Minimum Age requirements along with other race information.
Do you have a waiting list?
When an event sells out there will be an option to join a waiting list. Once a space becomes available you will be emailed, you will then have 24 hours to purchase the space before this is offered to the next person on the list.
Do you offer charity places?
We work very closely with a number of charities to support their fundraising. If you are a charitable organisation, please contact us for further information.
If you are an individual looking to take part in a charity place, please contact us for a list of our current charity partners offering places.
I have a disability can I still participate?
We are keen to make our events as accessible and inclusive as possible, however, due to the location of some of our events and the course terrain there may be limitations. Please contact us at firstname.lastname@example.org to discuss your requirements and how we could support you.
When will I receive my Final Instructions?
Your Final Instructions will be sent out to you at least 10 days before the event. These instructions include all the detailed information you will need about the event and your specific race including confirmed timings.
When/how will I receive my race pack?
When entering the event online you have the option to have your race pack posted to you prior to the event. Postal entries will be sent out 2 weeks prior to the event. Alternatively they will be available to pick up from registration in the event village.
What is in my race pack?
Your race bib. This contains your timing chip and must be fastened to your front.
What are the race rules?
Our events are run under UK Athletics Rules
Do you have cut off times?
Please select the distance from the event page to find any cut off times for the race along with other information. Cut off times are in place for the safety of the athletes and our marshals.
Do you provide nutrition?
Yes. Water, energy drinks and gels are available at drink stations. Please see online route maps for approximate feed station locations. The most up to date information will be detailed in your final instructions.
Can I run with a buggy?
You are not allowed to run with a buggy inline with UKA rules.
Can I use headphones?
The use of bone conduction headphones is permitted. Use of any other headphones is prohibited in line with UKA rules due to parts of the course taking part on open roads.
Will there be pacers?
We do not currently have pacers at our events, however we are always looking at additional things we can provide. if you are interested in being a pacer please email us.
Where can I park?
All car parks are Pay and Display so please bring sufficient change. To avoid disruption please arrive early and park sensibly within car parks. Some car parks are a short walk to the start line. You can find out more about where to park here.
Is there any live tracking?
Live tracking is provided by our timing partners TDL. To access the live tracker, download the app or access their website using the links that will be in your final instructions.
What can my family do?
Our event village is family friendly and all our events are held in locations with lots on offer for families. We pride ourselves on creating a great atmosphere for spectators who can track the person they are supporting using an app so they don't miss them at key points.
Where can I find my event photographs?
If you purchased a photograph package you should have received an email with a reference number and information on how to find and download your images. Photos taken on the day and available for purchase can be viewed via the links in your final instructions, on the live tracker app or shared via our social media channels after the event.
Can I fundraise for charity?
We have a number of charities that we support as a company, but you are welcome to take part and raise money for a charity that is close to your heart.
Any bucket collections at our events must be authorised by the local authority where the event is taking place. It is the responsibility of the fundraiser to contact the local authority, put in an application and gain authorisation. We are unable to do this on your behalf.
I have a question that isn’t answered in the FAQs, how can I contact you?
Please email us at email@example.com.