Where can I find the Terms and Conditions?
I am no longer able to take part. What are my options?
If you are no longer able to take part in an event we have two transfer options; transfer to another competitor, or transfer to another event. Transfers must happen at least ONE calendar month prior to the event. Please see the Withdrawal Policy in our Terms and Conditions for further details.
Is there a minimum age to take part in this event?
You must be at least 15 years old to enter this race.
Do you have a waiting list?
When an event sells out there will be an option to join a waiting list. Once a space becomes available you will be emailed, you will then have 24 hours to purchase the space before this is offered to the next person on the list.
Do you offer charity places?
We work very closely with a number of charities to support their fundraising. If you are a charitable organisation, please contact us for further information.
If you are an individual looking to take part in a charity place, please contact us for a list of our current charity partners offering places.
I have a disability can I still participate?
We are keen to make our events as accessible and inclusive as possible, however, due to the location of some of our events and the course terrain there may be limitations. Please contact us at email@example.com to discuss your requirements and how we could support you.
When will I receive my Final Instructions?
Your Final Instructions will be sent out to you at least 10 days before the event. These instructions include all the detailed information you will need about the event and your specific race including confirmed timings.
When/how will I receive my race pack?
Race packs will be picked up from registration at the event village prior to the race start. Registration times can be found in your Final Instructions which will be sent out to you at least 10 days before the event.
What is in my race pack?
Your race bib. This contains your timing chip and must be fastened to your front.
What are the race rules?
Our events are run under UK Athletics Rules
Do you have cut off times?
You have 1 hour to complete the race.
Do you provide nutrition?
Refreshments will be available at the finish line.
Can I run with a buggy?
You are not allowed to run with a buggy inline with UKA rules.
Can I use headphones?
The use of bone conduction headphones is permitted. Use of any other headphones is prohibited in line with UKA rules due to parts of the course taking part on open roads.
Will there be pacers?
We do not currently have pacers at our events, however we are always looking at additional things we can provide. if you are interested in being a pacer please email us.
Where can I park?
Parking information is included in your Final Instructions which will be emailed to you at least 10 days prior to event. Please be considerate to the local residents when parking and use pay and display carparks where possible.
Is there any live tracking?
Live tracking is provided by our timing partners TDL. To access the live tracker, download the app or access their website using the link that will be in your final instructions.
What can my family do?
Our event village is family friendly and all our events are held in locations with lots on offer for families. We pride ourselves on creating a great atmosphere for spectators who can track the person they are supporting using an app so they don't miss them at key points.
Where can I find my event photographs?
If you purchased a photograph package you should have received an email with a reference number and information on how to find and download your images.
Photos taken on the day are available for purchase. A link will be provided in the Final Instructions, on the event tracker app, via our social media channels and in the post-race report email.
Can I fundraise for charity?
We have a number of charities that we support as a company, but you are welcome to take part and raise money for a charity that is close to your heart.
Any bucket collections at our events must be authorised by the local authority where the event is taking place. It is the responsibility of the fundraiser to contact the local authority, put in an application and gain authorisation. We are unable to do this on your behalf.
I have a question that isn’t answered in the FAQs, how can I contact you?
Please email us at firstname.lastname@example.org, alternatively you can call us on 01248 723 553