Where can I find the Terms and Conditions?
I am no longer able to take part. What are my options?
If you are no longer able to take part in an event we have two transfer options; transfer to another competitor, or transfer to another event. Transfers must happen at least ONE calendar month prior to the event. Please see our full Terms and Conditions for further details.
Is there a minimum age to take part in this event?
The minimum age may vary for each ride distance due to the National Governing Body guidelines. Please select the distance from the event page to find specific Minimum Age requirements along with other information.
Do you have a waiting list?
When an event sells out there will be an option to join a waiting list. Once a space becomes available you will be emailed, you will then have 24 hours to purchase the space before this is offered to the next person on the list.
Do you offer charity places?
We work very closely with a number of charities to support their fundraising. If you are a charitable organisation, please contact us for further information.
If you are an individual looking to take part in a charity place, please contact us for a list of our current charity partners offering places.
I have a disability can I still participate?
We are keen to make our events as accessible and inclusive as possible, however, due to the location of some of our events and the course terrain there may be limitations. Please contact us at firstname.lastname@example.org to discuss your requirements and how we could support you.
When will I receive my Final Instructions?
Your Final Instructions will be sent out to you at least 10 days before the event. These instructions include all the detailed information you will need about the event and your specific ride including confirmed timings.
When/how will I receive my ride pack?
Ride packs will be picked up from registration at the event village prior to the event start. Registration times are published on your ride's page.
What is in my ride pack?
- Timing chip – must be secured to your ankle with the Velcro strap provided and to be returned to the organisers at the finish line. There is a £45 charge for lost or non-returned chips.
- Bike number - to be attached to the handlebars with the cable ties provided.
What are the sportive rules?
Our events are run under British Cycling Cyclo Sportive Rules.
Do you have cut off times?
Please select the distance from the event page to find any cut off times for the ride along with other information. Cut off times are in place for the safety of the athletes and our marshals.
Do you provide nutrition?
Yes. Water, energy drinks and gels are available at drink stations. An assortment of bread rolls, crisps, bara brith and fruit are available at feed stations. Please see online route maps for approximate feed station locations. The most up to date information will be detailed in your final instructions.
Are there any restrictions on the type of bike I can use?
All bikes, including mountain bikes, are permitted. You don't have to have an expensive bike to take part!
Do you hire bikes?
Always Aim High Events do not hire out bikes.
Where can I park?
Parking information is included in your Final Instructions which will be emailed to you at least 10 days prior to event. Please be considerate to the local residents when parking and use pay and display carparks where possible.
Is there any live tracking?
Live tracking is provided by our timing partners TDL. To access the live tracker, download the app or access their website using the link that will be in your final instructions.
What can my family do?
Our event village is family friendly and all our events are held in locations with lots on offer for families. We pride ourselves on creating a great atmosphere for spectators who can track the person they are supporting using an app so they don't miss them at key points.
Where can I find my event photographs?
If you purchased a photograph package you should have received an email with a reference number and information on how to find and download your images. Photos taken on the day and available for purchase can be viewed at Mel Parry Photography.
Can I fundraise for charity?
We have a number of charities that we support as a company, but you are welcome to take part and raise money for a charity that is close to your heart.
Any bucket collections at our events must be authorised by the local authority where the event is taking place. It is the responsibility of the fundraiser to contact the local authority, put in an application and gain authorisation. We are unable to do this on your behalf.
I have a question that isn’t answered in the FAQs, how can I contact you?
Please email us at email@example.com , alternatively you can call us on 01248 723 553