FAQs

Terms and Conditions.

If you are no longer able to take part in an event, we have two transfer options: transfer to another competitor or transfer to another event. Transfers must happen at least ONE calendar month before the event. Please see our full Terms and Conditions for further details.

Yes. Follow the instructions in your confirmation email to login and change the details of your team members.

The minimum age may vary for each race distance due to the National Governing Body guidelines. Please select the distance from the event page to find specific minimum age requirements along with other race information.

When an event sells out, there will be an option to join a waiting list. Once a space becomes available, you will be emailed, and you will then have 24 hours to purchase the space before it is offered to the next person on the list.

Triathlon Y Bala's official charity partner is Tom Harrison House, which provides a specialist addiction recovery programme for UK Armed Forces veterans and emergency services personnel.

You can enquire about charity places for Tom Harrison House at fundraise@tomharrisonhouse.org.uk

We are keen to make our events as accessible and inclusive as possible; however, due to the location of some of our events and the course terrain, there may be limitations. Please contact us at info@alwaysaimhighevents.com to discuss your requirements and how we could support you.

British Triathlon Race Pass is a licence for racing and covers your public liability insurance for the day. If you’re not a Core or Ultimate member of British Triathlon (or your home country's federation), you must purchase a Race Pass to comply with British Triathlon Competition Rules. Race Pass costs £8.00 for over 25s and £2.00 for under 25s

For more information, please see the British Triathlon website.

Your Final Instructions will be sent out to you at least 10 days before the event. These instructions include all the detailed information you will need about the event and your specific race, including confirmed timings.

Race packs will be picked up from registration at the event village before the race start. Registration times are published on your race page.

• Timing chip – must be secured to your ankle with the Velcro strap provided and returned to the organisers at the finish line. There is a £55 charge for lost or non-returned timing chips.

• Race number bib – Worn on the back for the bike section and on the front for the run section. A triathlon race belt helps swap your bib quickly from back to front and is available for purchase at the Always Aim High Store. Teams are provided with 2 bibs.
• Bike Flag – Peel the backing and secure to your bike seat post.
• Transition security wristband – Must be worn at all times to access transition before, during, and after the race.
• [For triathlon] Colour-coded swim hat – see race day section for more details. If you already have the colour hat required, you can return your unused hat at the drop-off at registration as part of our environmental initiative.

You'll be able to find out the wave you have been allocated to via our entry kiosk approximately 10 days before the event. Waves are determined based on your estimated overall race time or predicted swim time. Links to wave times will be published in the Final Instructions.

Our events are run under British Triathlon Race Rules.

Please select the distance from the event page to find any cut-off times for the race, along with other information. Cut-off times are in place for the safety of the athletes and our marshals.

For the Sprint & Standard races, all of the run and bike courses are on fully closed roads. The Legend bike course is on open roads, and the Legend run is on pavement adjacent to an open road.

Yes. Water, energy drinks, and gels are available at drink stations. Please see online route maps for approximate feed station locations. The most up-to-date information will be detailed in your final instructions.

The use of headphones is not allowed at our triathlon and duathlon events in line with British Triathlon rules. This includes bone-conducting headphones. Participants seen using headphones will be disqualified.

Competitors should only bring equipment into transition that will be used for the competition. A small soft-sided bag, such as a rucksack, may be used and remain in transition, though it must not impede the progress of another competitor. Full details are in the British Triathlon Rules.

E-bikes or any other power-assisted bikes are not allowed. All other bikes, including mountain bikes, are permitted. You don't have to have an expensive bike to take part!

Always Aim High Events do not hire out bikes or wetsuits, however, our swim partner Zone 3 offer season wetsuit rentals.

Find out more about renting a wetsuit from Zone 3

Event car parking will be available at Bala Rugby Club; this will be clearly signposted.

Parking will be approximately £5 per car; all proceeds go to the Bala Rugby Club.

Parking information is also included in your Final Instructions, which will be emailed to you at least 10 days before the event. Please be considerate of local residents when parking and use pay and display carparks.

Live results, which include details of the points passed by each participant, are provided by our timing partners, TDL Event Services. To access the live results, use the link that will be in your final instructions and on the race webpage on the day of the event.

Our event village is family-friendly, and all our events are held in locations with lots on offer for families. We pride ourselves on creating a great atmosphere for spectators who can track the person they are supporting using an app so they don't miss them at key points.

If you purchased a photograph package, you will receive an email with a reference number and information on how to find and download your images; please check your junk folder if you haven't received this. Photos taken on the day are available for purchase. A link will be provided in the Final Instructions, on the event webpage, via our social media channels and in the post-race report email.

We have a number of charities that we support as a company, but you are welcome to take part and raise money for a charity that is close to your heart.

Any bucket collections at our events must be authorised by the local authority where the event is taking place. It is the responsibility of the fundraiser to contact the local authority, put in an application, and gain authorisation. We are unable to do this on your behalf.

Please see our full FAQs Page for answers to more general questions.

If your query can't be answered there, please email us at info@alwaysaimhighevents.com, alternatively you can call us on 01248 723 553