FAQs

Term and Conditions.

If you are no longer able to take part in an event we have two transfer options; transfer to another competitor, or transfer to another event. Transfers must happen at least ONE calendar month prior to the event. Please see our full Terms and Conditions for further details.

The minimum age may vary for each race distance due to the National Governing Body guidelines. Please select the distance from the event page to find specific Minimum Age requirements along with other race information.

When an event sells out there will be an option to join a waiting list. Once a space becomes available you will be emailed, you will then have 24 hours to purchase the space before this is offered to the next person on the list

We work very closely with a number of charities to support their fundraising. If you are a charitable organisation, please contact us for further information.

If you are an individual looking to take part in a charity place, please contact us for a list of our current charity partners offering places.

We are keen to make our events as accessible and inclusive as possible, however, due to the location of some of our events and the course terrain there may be limitations. Please contact us at info@alwaysaimhighevents.com to discuss your requirements and how we could support you.

Your Final Instructions will be sent out to you 10 days before the event. These instructions include all the detailed information you will need about the event and your specific race, including confirmed timings.

All UK residents who opted to have their bib posted and entered at least 21 days before the event date will receive their bib (race number) through the post. If you’re one of these people, there is no need to register in person before the event. Your Final Instructions will be emailed to you 10 days before the event and will also be available on the website.

If you live outside the UK, opted to collect your bib, or entered within 21 days of the event start date, your bib (race number) must be collected before the race. Bib collection will be available 1 hour before your race start and can be found near the start line in the event village. You will be able to find the Final Instructions on the website 10 days before the race.

Your race bib. This contains your timing chip and must be fastened to your front. Safety information is printed on the reverse.

Our events are run under UK Athletics Rules

Please select the distance from the event page to find any cut off times for the race along with other information. Cut off times are in place for the safety of the athletes and our marshals.

Yes. Water, energy drinks and gels are available at drink stations. Please see online route maps for approximate feed station locations. The most up to date information will be detailed in your final instructions.

You are not allowed to run with a buggy in line with UKA rules.

The use of bone conduction headphones is permitted. Use of any other headphones is prohibited in line with UKA rules due to parts of the course taking place on open roads.

We usually have pacers at our events. If you are interested in being a pacer, please email us.

Parking information is included on the event Travel & Accommodation webpage for the event, and in your Final Instructions, which will be emailed to you at least 10 days before the event. Please be considerate of the residents when parking and use pay and display carparks where possible.

Live results are provided by our timing partners, TDL. To access the live results, which also identify when runners pass different parts of the course, use the link that will be in your final instructions and displayed on the event webpage in the week leading up to the event.

Our event village is family friendly and all our events are held in locations with lots on offer for families. We pride ourselves on creating a great atmosphere for spectators who can track the person they are supporting using the live results, so they don't miss them at key points.

If you purchased a photograph package, you should have received an email with a reference number and information on how to find and download your images. Photos taken on the day and available for purchase can be viewed at Mel Parry Photography, the link will be on the main event webpage.

We have a number of charities that we support as a company, but you are welcome to take part and raise money for a charity that is close to your heart.

Any bucket collections at our events must be authorised by the local authority where the event is taking place. It is the responsibility of the fundraiser to contact the local authority, put in an application and gain authorisation. We are unable to do this on your behalf.

Please see our full FAQs Page for answers to more general questions.

If your query can't be answered there, please email us at info@alwaysaimhighevents.com. Alternatively, you can call us on 01248 723 553