Where can I find the Terms and Conditions?
I am no longer able to take part. What are my options?
If you are no longer able to take part in an event we have two transfer options; transfer to another competitor, or transfer to another event. Transfers must happen at least ONE calendar month prior to the event. Please see our full Terms and Conditions for further details.
Is there a minimum age to take part in this event?
The minimum age may vary for each race distance due to the National Governing Body guidelines. Please select the distance from the event page to find specific Minimum Age requirements along with other race information.
Do you have a waiting list?
When an event sells out there will be an option to join a waiting list. Once a space becomes available you will be emailed, you will then have 24 hours to purchase the space before this is offered to the next person on the list.
Do you offer charity places?
We work very closely with a number of charities to support their fundraising. If you are a charitable organisation, please contact us for further information.
If you are an individual looking to take part in a charity place, please contact us for a list of our current charity partners offering places.
I have a disability can I still participate?
We are keen to make our events as accessible and inclusive as possible, however, due to the location of some of our events and the course terrain there may be limitations. Please contact us at firstname.lastname@example.org to discuss your requirements and how we could support you.
What is BTF day membership and why is it required?
Our swim events are permitted by the British Triathlon Association (BTF) and ran under their rules. The BTF day licence is a licence for racing and covers your public liability insurance for the day. If you’re not already a British Triathlon member you need a day membership to comply with British Triathlon Competition Rules which require all competitors be a member of the sport for the day.
It’s valid on the day of your competition and cannot be transferred. If you are an affiliated member of the British Triathlon Federation or your home country’s federation please present your annual membership ID to our team at registration. If you are not a member you will be charge £4 to buy your membership at the point of entry.
When will I receive my Final Instructions?
Your Final Instructions will be sent out to you at least 10 days before the event. These instructions include all the detailed information you will need about the event and your specific race including confirmed timings.
When/how will I receive my race pack?
Race packs will be picked up from registration at the event village prior to the race start. Registration times are published on your race page.
What is in my race pack?
- Timing chip – must be secured to your ankle with the Velcro strap provided and returned to the organisers at the finish line. There is a £55 charge for lost or non-returned chips.
- Colour coded swim hat – see race day section for more details. If you already have the colour hat required you can return your unused hat at the drop off at registration as part of our environmental initiative.
What are the race rules?
Our swim events are run under British Triathlon Race Rules.
Do you have cut off times?
Please select the distance from the event page to find any cut off times for the race along with other information. Cut off times are in place for the safety of the athletes and our marshals.
What is the water temperature going to be?
The water temperature will be officially measured on the day by the British Triathlon Referees 1 hour prior to race start. This information will be communicated to all athletes. The average water temperature in Cardiff Bay at this time of the year is between 15 and 18 degrees.
Are wetsuits compulsory?
You should bring a wetsuit to every event. Under BTF rules wetsuits are either mandatory, optional or forbidden depending on the combination of swim distance and water temperature.
Up to 1500m: Forbidden above 22°C, Optional between 22°C and 14°C, Mandatory below 14°C
1501-3000m: Forbidden above 23°C, Optional between 23°C and 15°C, Mandatory below 15°C
3001-4000m: Forbidden above 24°C, Optional between 24°C and 16°C, Mandatory below 16°C
Mandatory wetsuits must cover at least the torso.
You can wear any type of wetsuit including shorties.
Where wetsuits are mandatory, socks are permitted. Gloves are not permitted.
Do you hire wetsuits?
Always Aim High Events do not hire wetsuits.
Where can I park?
Parking information is included in your Final Instructions which will be emailed to you at least 10 days prior to event. Please be considerate to the local residents when parking and use pay and display carparks where possible.
Is there any live tracking?
Live tracking is provided by our timing partners TDL. To access the live tracker, download the app or access their website using the link that will be in your final instructions.
What can my family do?
Our event village is family friendly and all our events are held in locations with lots on offer for families. We pride ourselves on creating a great atmosphere for spectators who can track the person they are supporting using an app so they don't miss them at key points.
Where can I find my event photographs?
If you purchased a photograph package you should have received an email with a reference number and information on how to find and download your images. Photos taken on the day and available for purchase can be viewed at Sports Pictures Cymru.
Can I fundraise for charity?
We have a number of charities that we support as a company, but you are welcome to take part and raise money for a charity that is close to your heart.
Any bucket collections at our events must be authorised by the local authority where the event is taking place. It is the responsibility of the fundraiser to contact the local authority, put in an application and gain authorisation. We are unable to do this on your behalf.
I have a question that isn’t answered in the FAQs, how can I contact you?
Please see our full FAQs Page for answers to more general questions.
Please email us at email@example.com , alternatively you can call us on 01248 723 553